Frequently asked questions
Can I customize furniture items before placing an order?
Customization is possible in upholstered products and in some cases for other furniture also. These options are shown on the website on the product page. For example you can choose different sizes, fabrics, fills, laminates, colours etc. You need to contact on +91 9819463032
Is there somewhere I can go to view the product prior to purchasing?
Unfortunately, we do not have a retail store and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the products, please do not hesitate to call our customer service centre on +91 9819463032, Monday-Saturday (10 AM - 6.30 PM).
Do you offer a warranty on your product(s)?
We provide 48 Months warranty against any manufacturing defect under normal household conditions.
What is not covered under warranty?
The product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).
What is the product is in warranty and damaged?
If the product is within warranty and falls under manufacturing damages or defect, we will arrange the pick-up and refurbish the product. We will ship this within 7 days from receiving the product.
What is your Refund and Replacement policy?
Refund or Replacement will apply when the item delivered to a client, has been damaged due to transit or has a manufacturing defect.
The client needs to report and return the damaged or defective products within 7 days from the date of delivery
In this case a client will connect with us via a call or email to report the issue
Our Customer Care team will arrange for a reverse pick-up of the item and send you a replacement product within 7 days post receiving the damaged/defective product back in our warehouse
The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client
When we receive the item back in our warehouse, our production team will work on getting the item repaired or replaced based on the extent of damage
Can I cancel an Order?
IF NOT SHIPPED- We will offer order cancellation only within 48 hours after placed the order from our website. There will be a Cancellation charge of INR 500 or the Payment Gateway Charges applied (whichever is higher)
IF SHIPPED- If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective or damaged items within 15 days of the receipt of the product in our warehouse.
The cancellation policy applies only to items that have not been shipped from our warehouse unless the item is damaged or defective and in such cases a replacement or refund policy will apply.
How can I track my order?
Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 9819463032, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at firstname.lastname@example.org. An email is sent to you after the order is shipped that contains the tracking number and the service provider.